About Us & FAQs
Delivery & Returns
Standard Delivery is just £3.99 for orders under £40 and FREE for orders over this... our current delivery timescale is 3-5 working days although many deliveries do arrive quicker than this, this often depends on your local Royal Mail sorting offices.
For some postcodes, our Standard Delivery service can take longer to arrive: BT, GY, HS, IM, JE, KW, ZE2 and ZE3.
Next Working Day Delivery is £5.95 for orders under £65 and FREE for orders over this.
For some postcodes, our Next Day Delivery service can take longer than 1 working day to arrive: AB, BT, DD9,10,11, DG5-9, FK17-21, GY, HS, IM, IV, JE, KW, KA27-30 KY10, 14-16, PA20-38, 41-49, 60-78, 80, PH5-9,11-13,15-26, 30-50, Isle of Man (PO30 – 41) TD5, 15, Isle of Scilly (TR21-25), ZE
If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our free returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.
There are a few things we can’t exchange or refund, these are;
All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
Hosiery which has been used and where the seal is broken
Returns are FREE
Complete the Returns Form you received with your order and choose a reason for your return. If you no longer have your returns form, then please drop us an email to firstname.lastname@example.org and we can send you one.
Package up your items (labels, tags and seals intact) with the returns form in the bag or box your order came in, or a suitable alternative.
Attach the Royal Mail prepaid returns label provided in your order. If you’ve lost the label then again please email us and we can send you a printable alternative.
Drop your parcel off at your local post office. Don't forget to ask for proof of postage, just in case your return goes missing on its way back to us
Acceptance of your Order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.